Returns & Exchanges

At Moira, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return policy for products in their original, unused condition. If your items are opened or used, please contact our support team to discuss a store credit or exchange option.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.

3

Package Securely

Carefully pack the items in their original packaging to ensure they are protected during transit and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing